Q: Warranty

<ul> <li>Our Warranty Policy</li> </ul> The specific warranty covering your Vivi bicycle is governed by the law of the state or country in which it was purchased, and applies only to bicycles purchased from Authorized Vivi Retailers or directly from <a href="https://viviebikes.com/">viviebikes.com</a>. We implement equal warranty on products and provide comprehensive after-sales service. After reviewing our warranty policy, if you believe you have a warranty claim, please contact us at service@viviebike.com. <ol> <li>**30 Days Returns and Exchanges: ** Within 30 days from the date of purchase, if non-human damage is found, we will provide return, exchange, reissue and refund services.</li> <li>1 Year Free Warranty Guarantee: Within 1 year from the date of purchase, if non-human damage is found, we will provide free bicycle components replacement and warranty services (with some exceptions).</li> <li>Lifetime After-Sales Support: After 1 year from the date of purchase, if the bike needs warranty, we continue to provide after-sales support service (customer bears the cost and shipping of replacement components).</li> </ol> | If the product is exchanged, we will reissue or replace it for you within 7 days; if it is returned, we will refund it to the original payment account within 1 week.In the case of free shipping, consumers are responsible for the return shipping costs. <ul> <li>** Warranty Details**</li> </ul> Every electric bike and bike components sold by <a href="https://viviebikes.com/">viviebikes.com</a> and authorized dealers (such

Question 1

VIVI C26 Ebike Assembly Guide

Accepted Answer

Thank you for choosing the Vivi C26 electric bike and welcome to the Vivi family!

You can connect with other Vivi Owners in our Facebook Group here: Viviebike Fans Group

* VIVI C26 Electric Bike Assembly Introduction

${youtube}VIVI C26 Electric Bike Assembly Introduction

Question 2

Warranty

Accepted Answer

Our Warranty Policy

The specific warranty covering your Vivi bicycle is governed by the law of the state or country in which it was purchased, and applies only to bicycles purchased from Authorized Vivi Retailers or directly from viviebikes.com.

We implement equal warranty on products and provide comprehensive after-sales service. After reviewing our warranty policy, if you believe you have a warranty claim, please contact us at service@viviebike.com.

**30 Days Returns and Exchanges: ** Within 30 days from the date of purchase, if non-human damage is found, we will provide return, exchange, reissue and refund services.
1 Year Free Warranty Guarantee: Within 1 year from the date of purchase, if non-human damage is found, we will provide free bicycle components replacement and warranty services (with some exceptions).
Lifetime After-Sales Support: After 1 year from the date of purchase, if the bike needs warranty, we continue to provide after-sales support service (customer bears the cost and shipping of replacement components).

| If the product is exchanged, we will reissue or replace it for you within 7 days; if it is returned, we will refund it to the original payment account within 1 week.In the case of free shipping, consumers are responsible for the return shipping costs.

** Warranty Details**

Every electric bike and bike components sold by viviebikes.com and authorized dealers (such

Question 3

VIVI Ebike Preliminary Troubleshooting List

Accepted Answer

What if your e-bike is having a breakdown problem? You can do simple troubleshooting first.

Click on the link below to view a preliminary troubleshooting list:

VIVI Ebike Preliminary Troubleshooting List

Question 4

VIVI Ebike and Battery Safety Manual

Accepted Answer

Safe use of electric bikes is a necessary preparation for riding. We recommend that you read the vivi ebike and battery safety manual before riding. Pay special attention to the battery charging and maintenance section. This manual is intended to assist with your warranty and specific care and maintenance procedures to ensure trouble-free use. Helping you get the best performance, comfort, enjoyment and safety on your bike.

* Please read the owner's manual before assembling and riding the bike.

Please click the link below to view your ebike and battery safety manual:

VIVI Ebike and Battery Safety Manual

Question 5

Bike Display Meter Operation Guide

Accepted Answer

We hope that you are electric mountain bike enthusiasts like us and have a good riding experience, but sometimes we also know that the complicated mechanical design of electric bikes may cause problems for your use and riding. So we have outlined the operating steps of our VIVI electric bike below.

LED Bike Display Meter Instructions

KD26E LED Bike Display Meter

Start Bike

MODE: 3-speed cycling modes(low/mid/high)

POWER: 5 cell power indicator.

Press and hold the "M" (power) button for 2 seconds to turn on the power system. The indicator light on the meter is on, and the bike has been started normally. Continue to press and hold the "M" (power) button for 2 seconds to power off the system.

* If the electric bike is not used for more than 10 minutes, the meter will automatically turn off.

Push Assist

Press and hold "-" when pushing the bike, the motor will produce a forward boost, so you can push more easily.

* The power-assisted push function can only be used when the user pushes the electric bike, please do not use it in the riding state.

Normal Mode

When the meter is not turned on, the motor does not start, this is the normal bike mode, in this mode, 21 gears shifting is available.

Assist Mode

Press "M" button for 2 seconds to turn on/off the power system.Turn on the meter switch and the meter indicator li

Question 6

Bike Riding Initial Maintenance and Care Guide

Accepted Answer

Doing simple bike maintenance can make your bike ride more comfortable and safe.We recommend that you do the following bike maintenance and care before or after every ride.

Click on the link below to view the Cycling Maintenance and Care Manual:

Bike Riding Initial Maintenance and Care Manual

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